Safe household basics
A faster fix may be a few steps away.
Written-first guidance for household basics, troubleshooting, pest prevention, and situations that should go directly to maintenance.
Stop when something feels unsafe.
Do not attempt work involving gas, wiring, mold, structural leaks, ladders, or appliance disassembly. Submit a maintenance request instead.
Resident help
Electrical basics
Reset a GFCI outlet
Restore power to an outlet after its built-in safety switch trips.
Read the guideReset a tripped breaker
Reset one clearly tripped breaker once when the panel is resident-accessible and dry.
Read the guideRecessed LED light is out
Check the switch and report a recessed light that would require reaching overhead or removing a fixture.
Read the guideTroubleshoot flickering lights
Observe where flickering occurs so maintenance receives a clear, useful report.
Read the guideDome ceiling light is out
Report a ceiling light that requires overhead access or fixture removal.
Read the guideResident help
Plumbing & kitchen
Reset a garbage disposal
Reset a disposal that stopped after an overload without reaching inside or taking it apart.
Read the guideUnclog a toilet
Try a toilet plunger when the bowl is not overflowing and no object was dropped inside.
Read the guideClear a slow kitchen sink
Try gentle surface-level steps when a kitchen sink drains slowly but is not overflowing.
Read the guideCheck a running toilet
Check for a stuck handle, tangled chain, or displaced tank flapper without removing plumbing.
Read the guideRespond to a leaky faucet
Document a faucet leak, contain drips, and check that the handle is fully closed.
Read the guideShut off water safely
Use a clearly identified, easy-to-reach fixture valve to limit active water flow while help is requested.
Read the guideResident help
Heating & air
Resident help
Pest prevention
Help prevent ants
Remove food and moisture sources, document the ant trail, and report persistent activity.
Read the guideHelp keep flies away
Reduce common food, trash, and moisture sources that attract flies.
Read the guideRodent-proofing basics
Secure food, document signs of rodents, and report possible entry points promptly.
Read the guideResident help
Home safety
Resident help
Garage & exterior
Garage door will not open
Keep clear of a garage door that will not open and request maintenance.
Read the guideReplace a garage opener remote battery
Replace the battery in a handheld garage-door remote without touching the door mechanism.
Read the guideGarage keypad is not working
Check the keypad surface and battery compartment without changing building programming.
Read the guideResident help