DRG MANAGEMENT

Garage & exterior

Garage door will not open

Keep clear of a garage door that will not open and request maintenance.

About 2 minutesMaintenance guidance

Safety first

Do not pull an emergency release, lift the door, touch springs or cables, or stand beneath the door.

What to do now

  1. Keep people, pets, and vehicles clear of the door.
  2. Confirm from a safe distance whether power is out or an opener light is flashing.
  3. Use another safe exit if available.
  4. Submit a maintenance request and describe the door position and any sounds.

Stop and request maintenance if

  • The door is crooked, partly open, or moving unexpectedly.
  • A spring, cable, roller, or track appears damaged.
  • The door blocks the only safe exit.

Request maintenance

Reference video

Reference video only. Garage doors are heavy and spring-loaded; DRG residents should request maintenance.

How to Open a Garage Door Manually

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Video summary

Reference video only. Garage doors are heavy and spring-loaded; DRG residents should request maintenance. Follow the written DRG guidance above, which defines where residents should stop.