Appliances

Protect food during a fridge outage

Keep food cold while a refrigerator problem is being reported and addressed.

About Act promptlyNo special tools

Safety first

When in doubt about food safety, discard the item. Do not taste food to determine whether it is safe.

Written steps

  1. Keep refrigerator and freezer doors closed.
  2. Move highly perishable food to a cooler with ice if one is safely available.
  3. Separate raw meat from ready-to-eat foods and prevent meltwater from contacting food.
  4. Record when cooling stopped and submit a maintenance request.

Stop and request maintenance if

  • Food has an unusual odor, color, texture, or unknown temperature history.
  • A resident depends on refrigerated medication; follow the medication provider's storage guidance.
  • Meltwater is leaking near electrical equipment.

Request maintenance

Optional video

Explains door-closed and cooler strategies while a cooling problem is addressed.

How to Save Food When Your Fridge Isn't Cooling

Loading shares data with YouTube. The written guide works without the video.

Video summary

Explains door-closed and cooler strategies while a cooling problem is addressed. Follow the written DRG guidance above, which defines where residents should stop.