Safety first
Stay clear of the door while testing. Do not share or publish an access code.
Written steps
- Check that the keypad is dry and its buttons are not stuck.
- If it has a resident-accessible battery compartment, replace the battery with the same type.
- Enter the existing code once while standing clear of the door.
- If it still fails, request maintenance rather than attempting to reprogram the opener.
Stop and request maintenance if
- The keypad is loose, cracked, wet, or has exposed wiring.
- The door moves unexpectedly or stops partway.
- The issue involves a lost or compromised access code.
Optional video
Reviews common keypad checks. DRG residents should not alter shared-building programming.
Troubleshooting Your Garage Door Keypad
Loading shares data with YouTube. The written guide works without the video.
Video summary
Reviews common keypad checks. DRG residents should not alter shared-building programming. Follow the written DRG guidance above, which defines where residents should stop.