DRG MANAGEMENT

Heating & Air

Pilot light is out

Do not attempt to relight a gas appliance pilot. Contact PG&E for safe assistance.

Act promptlyMaintenance guidance

Safety first

Do not use a match or lighter, attempt to relight the pilot, open the appliance, or perform any gas-appliance work.

What to do now

  1. Leave the appliance off and do not attempt to relight or service it.
  2. Contact PG&E for a pilot-light appointment online or by phone at 1-800-743-5000.
  3. After contacting PG&E, submit a DRG maintenance request so management is aware.
  4. If you smell gas or hear gas escaping, leave immediately and call 911 and PG&E from a safe location.
Request pilot-light help from PG&E (opens in a new tab)Call PG&E: 1-800-743-5000

Stop and request maintenance if

  • You smell gas, hear hissing, or a gas alarm sounds.
  • Anyone feels dizzy, nauseated, weak, or has a headache.
  • The appliance appears damaged, unusually hot, or discolored.

Request maintenance

Reference video

PG&E explains that its technicians provide free gas-appliance safety inspections and pilot-light assistance. Contact PG&E rather than attempting to relight a pilot yourself.

Winter Gas Safety
Pacific Gas & Electric

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Video summary

PG&E explains that its technicians provide free gas-appliance safety inspections and pilot-light assistance. Contact PG&E rather than attempting to relight a pilot yourself. Follow the written DRG guidance above, which defines where residents should stop.